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High-End Boutique Hotel - Front Office Manager (Paris 8th)

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Located just steps from the Champs Elysées and Faubourg Saint-Honoré, Amastan Paris is a new kind of boutique hotel made to work just like you do. Refocusing on the core values of boutique hospitality, we want our guests to feel like part of the family and make themselves at home.

Under the General Manager's responsibility, your mission will include the following tasks:
 Ensure an unparalleled guest experience through Amastan's relaxed service style and the implementation of 5-star standards
 Ensure quality of service and welcoming of guests before, during and after their stay
 Lend a friendly and attentive ear to guests and ensure the systematic update of the Kardex to keep track of their preferences and better anticipate their needs
 Implement new initiatives both onsite and online to further improve repeat business
 Establish an action plan with well-delineated processes to improve guest satisfaction and its relay on the various social media outlets
 Answer concierge inquiries and requests
 Ensure a regular operational reporting to General Management

As part of your functions, you will manage a team of front desk agents and will be required to:
 Lead, manage and coordinate the work of front desk agents
 Monitor the quality of front desk agent's work, identify bottlenecks and inefficiencies, and proactively guide them through problem resolution
 Train Front Desk team members on the Amastan experience, namely with regards to: industry standards, verbal/written communication styles, customization of service and anticipation of needs
 Convey your skills, methodology and hospitality know-how to all team members
 Adjust Front Desk staff planning according to the hotel's occupancy and business needs
 Oversee overall Front Desk activity including but not limited to: bookings, upselling, answering guests specific needs, arrivals&departures, invoicing, debtors accounts, register simple accounting
 Verify room rates on a daily basis across all distribution channels
 Solve guests' eventual discomfort or complaints in an autonomous and proactive manner and promptly report to General Management
 Motivate and instill a sense of belonging within the Front Desk team, establish goals and assess their personal results with General Management

Requirements:
 Hospitality degree
 Strong track record in high-end hotels / boutique hotels
 Excellent interpersonal skills
 Good listening skills with a diplomatic and calm approach to high-stress situations
 Showing maturity and a strong sense of accountability
 Impeccable work ethic and organizational skills
 Analytical capabilities to perform price and competition surveys
 Experience in Sales strongly valued
 Expansive personality, good general culture, and open-mindedness
 Perfect mastering of French and English both written and spoken
 Knowledge of information systems and PMS

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